Be SMART in your Action Plans:

S = Specific:
Specific objectives clearly define what is expected in quantifiable terms, for ex. sell more part is not specific, Increase parts sales by 10% is specific.

M = Measurable:
The must be a way to measure the objective. For ex, if your objectives involve increasing sales per RO, you could use eREACT as a measure, which is a monthly web report that summarizes your dealership, performance, in several; key areas, including a repair order analysis.

A= Achievable:
The Objectives should be able to be completed with reasonable time and work efforts, Do not arbitrarily select an objective without knowing that it can be reasonably accomplished. For example, if your warranty Administrator is currently is averaging seven days for warranty repair to repair, five days may be an achievable objective.

R = Relevant:
The objective should be under the employees control and employee centered. For Example “Increase Profit margin” is not relevant for any employees, however, for part s whole salesperson, “increase in part sales by 10% is relevant.

T = Timely:
The objective should include a deadline for example “increase pars sales by 10% by the end of quarter”